Refund policy

At Shalhout & Co., we want you to love what you ordered. If you're not satisfied, we're here to help.

Returns: You have 30 days from the date of delivery to request a return. Items must be unused, in their original packaging, and in the same condition you received them.

Refunds: Once we receive and inspect your return, we'll notify you of the approval status. Approved refunds are processed within 5–10 business days to your original payment method.

Non-returnable items: Certain items such as personal care products, opened supplements, and final sale items are not eligible for return for hygiene reasons.

How to request a return: Email us at support@shalhoutco.com with your order number and reason for return, and we'll guide you through the process.

Damaged or wrong items: If your item arrived damaged or incorrect, please contact us within 7 days of delivery with a photo and we'll make it right at no cost to you.